Support
Something not working, or a question about your plan? Start here.
Email us
[email protected] — we reply within 2 business days.
In the app
Profile → Settings → Support. Sending from the app tells us which account and app version you're on, which usually saves a round trip.
Common questions
I can't sign in to the trainer app
New trainer accounts are reviewed before they can sign in. Until that's done you'll see "Your account is pending approval" — that's expected, not an error. If it's been more than a couple of days, email us.
My trainer approved my request but there's no course
The course is created once your trainer confirms they've received your cash payment. If you've paid and nothing has appeared, ask your trainer to confirm the payment in their app.
My plan hasn't updated
Pull down to refresh on the home screen. If it still looks stale, sign out and back in — and let us know, because that shouldn't happen.
How do I switch language?
Tap the globe on the welcome screen, or go to Profile → Settings → Language. Arabic switches the whole interface to right-to-left, including icons.
How do I delete my account?
See Delete your account for the full process and what happens to your data.
Reporting a bug
The more of this you can include, the faster we can fix it:
- Which app (QuFit or QuFit Trainer) and your phone model.
- What you did, what you expected, what happened instead.
- A screenshot if you have one.